> ## Documentation Index
> Fetch the complete documentation index at: https://help.kibu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to common questions. Email support@kibu.com for anything not covered here.

## Accounts and access

<AccordionGroup>
  <Accordion title="I forgot my password">
    Go to [app.kibuhq.com](https://app.kibuhq.com), click **Forgot Password**, enter your email, and follow the reset link. The link expires in 5 days. Check your spam folder if the email doesn't arrive.
  </Accordion>

  <Accordion title="My invitation expired">
    Click **Forgot Password** on the login page. This generates a new password-setup link even if your original invitation expired.
  </Accordion>

  <Accordion title="I received a password reset email. Is it legitimate?">
    Yes. Kibu occasionally requires password resets during system updates. All system emails come from @kibu.com. If you receive a similar email from a different address, do not click any links and contact [support@kibu.com](mailto:support@kibu.com).
  </Accordion>

  <Accordion title="Can two people use the same account at the same time?">
    Yes, for most features. Only one device can join a live class per account simultaneously. People attending live classes at the same time need separate accounts.
  </Accordion>

  <Accordion title="Can members have their own accounts?">
    Yes. Higher-functioning members can access Kibu content independently. Member accounts give access to content only, not documentation or clinical data.
  </Accordion>
</AccordionGroup>

## Data and records

<AccordionGroup>
  <Accordion title="What happens when I remove a staff member?">
    Their account is deactivated, not deleted. All historical data is preserved. View deactivated users at **Settings → Users → Show Deactivated**. To reactivate someone, contact [support@kibu.com](mailto:support@kibu.com) with their name and email.
  </Accordion>

  <Accordion title="Can I edit a signed service record?">
    Staff cannot edit signed records. Supervisors and administrators can make amendments. All changes are tracked in the audit log.
  </Accordion>

  <Accordion title="Why don't I see all my groups?">
    You can only see groups you've been assigned to. Ask an Admin or Super Admin to add you. Super Admins see all groups automatically.
  </Accordion>
</AccordionGroup>

## Life Plan Goals

<AccordionGroup>
  <Accordion title="How do I create life plan goals?">
    <Steps>
      <Step title="Open the member's profile and select the Life Plan Goals tab" />

      <Step title="Click + New Goal">
        Enter a title, description, and optional target date.
      </Step>

      <Step title="Choose which groups will track this goal, then click Create" />

      <Step title="Add tasks in the form builder">
        These are the questions staff answer daily to track progress.
      </Step>

      <Step title="Preview the goal and save" />
    </Steps>

    To copy an existing goal, select **Copy From Member** after clicking + New Goal.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="How do I view my invoices?">
    Log in, click your **Profile** top right, select the **About** tab, and find the **Managed Billing** section.
  </Accordion>

  <Accordion title="How do I add more member seats?">
    **Settings → Users tab → Members table → Manage Seats.** Only primary administrators can change seat counts. Changes take effect on the next billing cycle.
  </Accordion>
</AccordionGroup>