> ## Documentation Index
> Fetch the complete documentation index at: https://help.kibu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Records

> Complete and manage service records from your mobile device.

The Kibu mobile app allows you to efficiently manage and complete service records while on the go. You can create, view, and manage service records directly from your mobile device. You can easily access and complete them through your home page in the app, which displays all your incomplete service records for the day.

<Frame caption="The Service Records view on mobile, create, complete, and manage records directly from your device.">
  <img src="https://mintcdn.com/kibu/ZDyUo9TRgxd6GSZX/images/CleanShot-2026-06-19-at-11.02.55@2x.png?fit=max&auto=format&n=ZDyUo9TRgxd6GSZX&q=85&s=2c33e780ee8530b8f14e078f40a228da" alt="Clean Shot 2026 06 19 At 11 02 55@2x" width="2298" height="1838" data-path="images/CleanShot-2026-06-19-at-11.02.55@2x.png" />
</Frame>

## Creating Service Records

<Frame caption="The group view on mobile showing members and the attendance check mark for starting a service record.">
  <img src="https://mintcdn.com/kibu/ZDyUo9TRgxd6GSZX/images/CleanShot-2026-06-19-at-11.00.51@2x.png?fit=max&auto=format&n=ZDyUo9TRgxd6GSZX&q=85&s=d6a40423f07f6ad9f3281ce31e3c0d59" alt="Clean Shot 2026 06 19 At 11 00 51@2x" width="2326" height="1862" data-path="images/CleanShot-2026-06-19-at-11.00.51@2x.png" />
</Frame>

<Steps>
  <Step title="On the home page, select the group you wish to begin documentation for" />

  <Step title="Mark the member as present by tapping the check mark next to their name">
    Marking a member as absent will automatically complete a record for the day.
  </Step>

  <Step title="Time tracking begins automatically">
    Once a member is marked as present, time tracking will automatically begin (if enabled for the group).
  </Step>
</Steps>

## Adding Quick Notes

To add a Quick Note, tap the button next to the home button. From here you can:

* Write your note or tap the microphone icon (bottom right) to record a voice note
* Use the Improve button to automatically correct any spelling or grammar mistakes
* Attach photos by choosing from your library or taking a new photo

Be sure to tag the relevant members, groups, and staff to ensure the note is displayed in the right place.

## Using Magic Pen

The Magic Pen AI assistant is available on mobile to help you efficiently complete service records:

<Steps>
  <Step title="Go to the member profile and open the service record, then click the Magic Pen button" />

  <Step title="Magic Pen automatically pulls relevant information from Quick Notes" />

  <Step title="Review the suggested responses for each field" />

  <Step title="Edit any information that is not accurate" />
</Steps>

<Note>
  New to Magic Pen? Learn how to leverage this powerful tool by visiting our [Magic Pen guide](https://help.kibu.com/documentation/service-records#magic-pen-ai-assistant).
</Note>

## Completing Service Records

The completion process on mobile mirrors the web platform experience:

<Steps>
  <Step title="Click on your name under Staff Notes" />

  <Step title="Make sure to fill in all required fields in the member profile">
    Sign and Approve button turns blue once required fields are filled out
  </Step>

  <Step title="Review the information" />

  <Step title="Sign and approve the record " />
</Steps>

## Best Practices

<AccordionGroup>
  <Accordion title="Double-check before signing" icon="circle-check">
    Double-check all information before signing.
  </Accordion>

  <Accordion title="Complete records promptly" icon="clock">
    Complete records as soon as possible after service delivery.
  </Accordion>
</AccordionGroup>

The mobile app's service record functionality ensures you can maintain accurate and timely documentation, even when you're away from your computer.