Accounts and access
I forgot my password
I forgot my password
Go to app.kibuhq.com, click Forgot Password, enter your email, and follow the reset link. The link expires in 5 days. Check your spam folder if the email doesn’t arrive.
My invitation expired
My invitation expired
Click Forgot Password on the login page. This generates a new password-setup link even if your original invitation expired.
I received a password reset email. Is it legitimate?
I received a password reset email. Is it legitimate?
Yes. Kibu occasionally requires password resets during system updates. All system emails come from @kibu.com. If you receive a similar email from a different address, do not click any links and contact support@kibu.com.
Can two people use the same account at the same time?
Can two people use the same account at the same time?
Yes, for most features. Only one device can join a live class per account simultaneously. People attending live classes at the same time need separate accounts.
Can members have their own accounts?
Can members have their own accounts?
Yes. Higher-functioning members can access Kibu content independently. Member accounts give access to content only, not documentation or clinical data.
Data and records
What happens when I remove a staff member?
What happens when I remove a staff member?
Their account is deactivated, not deleted. All historical data is preserved. View deactivated users at Settings → Users → Show Deactivated. To reactivate someone, contact support@kibu.com with their name and email.
Can I edit a signed service record?
Can I edit a signed service record?
Staff cannot edit signed records. Supervisors and administrators can make amendments. All changes are tracked in the audit log.
Why don't I see all my groups?
Why don't I see all my groups?
You can only see groups you’ve been assigned to. Ask an Admin or Super Admin to add you. Super Admins see all groups automatically.
Life Plan Goals
How do I create life plan goals?
How do I create life plan goals?
1
Open the member's profile and select the Life Plan Goals tab
2
Click + New Goal
Enter a title, description, and optional target date.
3
Choose which groups will track this goal, then click Create
4
Add tasks in the form builder
These are the questions staff answer daily to track progress.
5
Preview the goal and save
Billing
How do I view my invoices?
How do I view my invoices?
Log in, click your Profile top right, select the About tab, and find the Managed Billing section.
How do I add more member seats?
How do I add more member seats?
Settings → Users tab → Members table → Manage Seats. Only primary administrators can change seat counts. Changes take effect on the next billing cycle.